Ongoing support
Keep improving, keep growing.
We’re not the type to integrate and run, so we’ll be on hand, online, on the phone for all the support you’d need with iMIS, Salesforce or Fonteva.
We’re not a room of bots, we’re real human people who care about providing the best service possible.
What ongoing support means
We have systems and processes in place to help resolve any challenges with your CRM.
Experienced Consultants
Our dedicated consultants aim to resolve support tickets in a timely manner with an effective solution.
Digital Success Manager
You’ll have monthly calls with our Digital Success Manager to provide any feedback and plan for future projects.
Pre-paid support packages
Pre-paid support packages mean agreeing to a set amount of hours that can be used should any support tickets need to be raised.
Digital Success for Membership Organisations
Digital Success is a prepaid strategic consultancy service, designed to help membership organisations get more value from their technology investments.
Rather than reacting to issues as they arise, organisations work with a dedicated consultant to align technology with business goals, prioritise improvements, and create a long-term roadmap for digital growth.
Additional services
Use our apps
Keep improving with our selection of apps that connect with your system. Pick the apps that enhance your processes and improve your organisational goals.
Cloudtoolz
Cloudtoolz is built for membership organisations to connect your CRM or EMS system to all of your third-party software, using clicks-not-code, to integrate and automate or build your own solutions.
FAQs
If you can’t see an answer to your question, please get in touch.
If we have completed an implementation of iMIS, Salesforce or Fonteva, we will naturally help you transition to our ongoing support/managed services packages.
We can also provide support services to teams who already have these systems in place and are looking specifically for support partners.
Support covers fixing issues, making amends to your system and answering questions. Your agreement sets out the exact detail.
Yes, absolutely. That’s exactly why we created Digital Success. Digital Success is our programme where we work with your team to make improvements to your processes and systems, helping make the best use of your available technology as possible.
Find out more about Digital Success here.
Pricing is based on an hourly rate. Larger pieces of work, such as new integrations, major configuration changes, or custom development, are scoped and quoted separately.
Get in touch with us to find out more about ongoing support packages.