Emergency Support Request Form

If you feel that the support ticket that you have logged in Active Collab requires immediate and emergency response from Zentso, please complete the form and we will respond to it within 2 working hours. The guidelines as to what constitutes a Zentso emergency are as follows:-

  • No staff members can access the CRM system (Contact the CRM vendor first, please)
  • No financial transactions can be made, or there is a significant loss of revenue functionality
  • Public or member website is down or members cannot login to the portal (Contact the CRM vendor first, please)
  • Security or Data breach requiring immediate attention (Contact the CRM vendor first, please)
  • Any other technical issue that is currently causing serious reputational damage to your organisation and involves Zentso configuration or products